Product Support roadmap
Six stages · about two months at five hours a week · 26 resources
People skills, tooling and escalation paths.
Leads to roles such as Product Support, Customer Support, Technical Support.
Create a free account to open the lessons and videos, tick off stages, save this roadmap and track your progress.
The stages
Stage 1: Customer communication
Empathy, clarity and tone in writing.
about 1 week 5 lessons and videos inside
You will be able to
- Write a clear, kind reply to an upset customer
- Set expectations honestly
- Keep replies short
Project
Rewrite five real-looking support emails to be clearer and kinder.
Stage 2: How the product works under the hood
Browsers, HTTP and reading what the app is doing.
about 2 weeks 5 lessons and videos inside
You will be able to
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